First, we would like to thank our growing number of customers- you’ve certainly kept us busy. We continue to receive lots of very positive reviews and feedback which continually keeps our energy going.
Second, we have recently been featured very prominently and positively in The Voice Newspaper and Pride Magazine. We have received lots of texts, emails and orders on the back of these features as well as contacts from other media publications so great news all round. We would be happy to email PDF copies of these features to anyone who has not been able to get copies of the publications- just drop us an email through our website.
Third, we have started a customer feedback page where we now now copy all the feedback we receive. Some of the comments have already been directly reflected in our business and products- the new customer comments page; a new and improved recipe for our Coconut Chilli which will be debuting at Palmers Green Community Market and Alexandra Palace Farmers Market this Sunday; our new Smokin’ Hot Sauces which have literally been flying off the shelf since we introduced them a couple of weeks ago; clear labelling of ingredients; mini product labels on jars. These are just a few of the things we have changed as a result of your comments and suggestions so please keep them coming. One area which we will be trying to address over the coming weeks is a growing request for vegetarian recipes on our website. We have a number of ideas in our heads already- we just need to try them out first so watch this space. You can also help by sharing any great recipes you have using any of our products, vegetarian or otherwise- we promise to fully credit any submitted recipes.
We have also started getting some of our products into some great delis, the latest being The Debeauvoir Deli in London N1. We will keep you updated as we sign up more outlets.
Finally, and there’s no avoiding this, we will unfortunately be increasing our prices from 1 April. Keen pricing has been one of our watchwords since we started. However following the recent VAT increases many suppliers have increased their prices, some quite significantly. Due to the specialised nature of many of our key spices, our costs have risen beyond a level which can sustain our current prices. We are continually looking for competitively priced suppliers who can supply high quality products so we hope to keep any rises as little as possible. Having established a high standard in the authenticity and quality of our ingredients which give our products their distinctive taste, we do not want to compromise these by using inferior and/or ‘substitute’ ingredients. The slightly better news here is that we are comitted to our current prices until the end of March and we will not be increasing our postage prices.
More news soon.